Return & Refund Policy
At Coverea, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we're here to help. This policy applies to all purchases made through our website.
1. Return Policy
We offer a 30-day return window, which begins on the date your order is delivered. To be eligible for a return:
The item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.
A receipt or proof of purchase is required.
To initiate a return, please contact us at support@coverea.com. Once your return is approved, we’ll provide a return shipping label and detailed instructions.
❗️Do not send items back without receiving prior authorization, as unauthorized returns will not be accepted.
Return Address:
2201 Menaul Blvd NE STE A, Albuquerque, NM 87107, USA
2. Damaged or Incorrect Items
Please inspect your package upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@coverea.com, and we will make it right as quickly as possible.
3. Exceptions – Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care goods (e.g., cosmetics)
Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. If you have a question about whether your item is eligible, contact us before initiating a return.
4. Exchanges
We do not offer direct exchanges. The quickest way to get the item you want is to return your original purchase for a refund and place a new order.
5. European Union – 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason. The product must still meet the eligibility conditions stated above (unused, with tags, original packaging, and proof of purchase).
6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Please note:
It may take some time for your bank or credit card provider to process and post the refund.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at support@coverea.com.
Contact Information
Email: support@coverea.com
Phone: (276) 290-1798
Company Name: Luminadeus LLC
Business Address: 2201 Menaul Blvd NE STE A, Albuquerque, NM 87107, USA
